365aca Privacy Policy

365aca operates a safe and reliable online betting and casino platform for players in Bangladesh. We believe that your privacy is a fundamental right. That is why we use SSL encryption and modern security technology to keep all your personal information secure.

This Policy will tell you what types of information we collect, why we collect it, how we use it, and how you can take control of your information. We recommend that you read this Policy carefully in full.

We collect your information in the following ways:

1.1 Information You Provide

When you create an account on 365aca or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
• Identity verification documents (as part of the KYC process)
• Information provided when contacting our support team

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Login time and date
• Gaming activity and betting history
• Transaction records
• Information collected from cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes receive limited information from trusted third-party service providers.

365aca uses the information we collect only for the following legitimate purposes:

2.1 Service Delivery and Operations

• To create and manage your account
• To process deposits and withdrawals
• To run gaming services smoothly
• To manage your betting and gaming activity
• To process bonuses and rewards

2.2 Security and Legal Compliance

• To verify your age (to confirm you are 21+)
• To prevent fraud, money laundering, and other illegal activity
• To carry out the KYC (Know Your Customer) process
• To comply with applicable laws and regulations
• For dispute resolution and account auditing

2.3 Service Improvement and Personalisation

• To improve your experience according to your preferences
• To provide relevant promotions and offers
• To identify and resolve technical issues on the platform
• To analyse and improve service quality

2.4 Responsible Gaming

We analyse your gaming activity to identify potentially problematic behaviour and to provide support where needed. To learn more about responsible gaming, please visit our Responsible Gaming page.

Cookies are small data files stored on your device. 365aca uses the following types of cookies:

3.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They keep your login session active and ensure security. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies remember your preferences such as language selection and game settings, so that your experience is more convenient on future visits.

3.3 Analytics Cookies

These cookies help us understand how users are using the platform, which helps us improve our services. They do not collect personally identifiable information.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

365aca does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers. These partners receive only the information necessary to deliver specific services and operate under strict confidentiality agreements. For example, bKash, Nagad, Rocket, and Upay receive the necessary financial information when processing payments.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we disclose only the information legally required.

4.3 Fraud and Money Laundering Prevention

If suspicious financial activity is identified, the necessary information may be shared with the relevant authorities. This is to ensure the safety of all users and a fair gaming environment.

4.4 Business Transfers

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. We will notify you in advance in such circumstances.

365aca uses industry-standard security technology and practices to protect your information:

5.1 Technical Safeguards

• SSL/TLS encryption for all data transfers
• Advanced encryption algorithms for sensitive information
• Secure database servers and firewall protection
• Regular security audits and vulnerability testing
• Two-factor authentication

5.2 Administrative Safeguards

• Only authorised staff have access to personal information
• Regular privacy and security training for staff
• Strict internal policies and audit processes

5.3 Acknowledgement of Limitations

It is not possible to make data transmission over the internet completely secure. While we work to ensure the highest level of protection, no technology is entirely impenetrable. We therefore ask you to use a strong password and keep your account information confidential.

We retain your information only for as long as necessary:

• For the entire period your account is active and for as long as required afterwards to meet legal obligations.
• Financial transaction records: generally for 5 to 7 years, in accordance with legal requirements.
• KYC documents: for the period required by applicable law, even after account closure.
• Communication records: for a reasonable period to resolve support tickets or complaints.

Once the set retention period expires, we securely delete or anonymise your information.

As a user of 365aca, you have the following rights regarding your own information:

7.1 Right of Access

You have the right to know what information we have collected about you and how we are using it. Upon request, we will provide you with a copy of your personal information.

7.2 Right to Rectification

If any information you have provided is incorrect, you may request that it be corrected. This can be done through your account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited where there are legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. In such cases, we will stop marketing communications immediately.

7.5 How to Exercise These Rights

To exercise any of the above rights, please contact our support team via live chat or by email at [email protected]. We will verify your request and respond within a reasonable time.

365aca is a platform for persons aged 21 and above only. We do not knowingly collect any information from minors.

We complete an age verification process at the time of account registration. If for any reason information from a minor enters our system, we will delete that information immediately and close the associated account.

If parents or guardians suspect that their child has used our platform, please contact us immediately at [email protected].

Our platform works with trusted gaming software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers operate under their own privacy policies.

For payment processing, we work with bKash, Nagad, Rocket, and Upay. These payment services operate under their own terms and conditions and privacy policies. Their policies may also apply when completing a transaction.

365aca is not responsible for the data protection practices of third parties. We therefore recommend reading the privacy policies of the relevant payment and gaming services.

365aca may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be changed.

For significant changes, we will notify you by email or via a notice when you log in to the platform. Continued use of the platform after any changes means you are considered to have agreed to the updated Policy.

We recommend that you review this Policy regularly so that you stay informed about the latest information regarding the protection of your data.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways:

To learn more about us and get further information about our services, visit the About Us page. To learn about our rules and conditions, read the Terms & Conditions page.